Template notice. Review and finalize this policy with qualified counsel before launch, including any state-specific privacy rights that apply to your operations.
1. Information we collect
- Information you give us: full name, email address, phone number, ZIP code, complete address, the amount you enter, the plan you select, and anything you write in a message or chat.
- Information collected automatically: basic technical data such as IP address and browser type, used for security, fraud prevention and site reliability.
2. What we do not store
We do not store sensitive card or bank account numbers on this website. Any payment step is handled by a PCI-compliant payment processor.
3. How we use your information
- To review and respond to your application or enquiry.
- To contact you about your request and explain next steps.
- To provide support through live chat and our AI assistant.
- To detect and prevent fraud and abuse, and to keep the service secure.
- To meet legal, licensing and record-keeping obligations.
4. Sharing
We share information with service providers who help us operate — hosting, email delivery and payment processing — under contracts that limit their use of it. We may disclose information where required by law or to protect our rights. We do not sell your personal information.
5. Security
We use HTTPS/TLS encryption in transit, access controls on agent and administrator accounts, automated-submission protection and rate limiting on forms, and audit logging of agent access and changes. No method of transmission or storage is completely secure, but we work to protect your information appropriately.
6. Retention
We keep application records for as long as needed to provide the service and to satisfy legal, tax and regulatory requirements, then delete or de-identify them.
7. Your choices
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate.
- Ask us to delete information, subject to our legal obligations.
- Opt out of non-essential communications at any time.
Residents of some states have additional rights. Contact us to exercise any of these.
8. Chat and AI assistance
Chat conversations may be recorded and attached to your support record so an agent can follow up. Our AI assistant answers general questions and can collect your details; it does not approve applications or make commitments on our behalf. Please do not send card numbers, bank details or government identifiers through chat.
9. Children
This service is not directed to children and we do not knowingly collect information from anyone under 18.
10. Contact
For privacy questions or requests, use the Contact page or speak with an agent during business hours.